We've a brilliant and inspirational case study to share with you:
What happens when you apply Agile methodology to 'behavioural change' outcomes?
In this session the Directors of Tao Leadership, leaders in People Analytics and Behaviour Change, will share a recent case study where they did just that in a large and well-known media company's most underperforming contact centre.
Tao will share the specifics and nuances of the approach and how it led to an almost nine-figure ROI, a 29 point increase in Net Promoter Score, and a doubling of employee engagement. In short, genuine and substantial cultural & commercial transformation.
The title will become clear during the session!
Justin Collinge & Haider Imam are Directors of Tao Leadership, a multi-award-winning startup that applies hard data to soft issues in the contact centre world.
1 Churchill Place, Canary Wharf, E14 5HP