For the June Identity Tech talk we will be hosting Trusona (a ForgeRock Technology Partner) who provide passwordless authentication along with their digital design agency Webcredible.
Today with the demands of Open Banking, PSD2 and GDPR, which require multi-factor authentication, its not easy to get the right balance between customer experience and security. So the need to reduce friction whilst ensuring a simple, smart and secure login is now a challenge faced by many.
So join us this month as we step through and demo each of the following customer journeys, explaining the technology and architecture behind the scenes along with the critical design principles needed to maximise adoption:
* Customer On-boarding – how to convert the highest possible number of customers by avoiding security road-blocks
* Customer Authentication/Login across all channels - how to enhance the customer experience and avoid unnecessary password resets
* Password reset – if you have to, then how can you avoid sending the customer repeatedly through this process?
* Step-Up – to gain consent or check a customers wishes to complete an action in an intuitive way
The session will be led by Hugh Steed, VP Operations & Technology at Trusona and Andy Ingle, Experience Director at Webcredible.
6.00pm Welcome and Introduction
6.10pm Main presentation - Hugh Steed & Andy Ingle
6.45pm Moderated discussion whilst being served Beer & Bar Food
7.30pm Finish ... but if you are keen to continue the conversation you are welcome to stay!
We hope to see you there!
4 Leather Lane, London EC1N 7RA