Bots & Machine Learning: Customer Interaction & Future Application

Thursday, November 23, 2017 - 19:00
Birkbeck Careers & Employability


Zendesk builds software for better customer relationships. 

It empowers organizations to improve customer engagement and better understand their customers. 

Zendesk products are easy to use and implement. 

They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth

More than 60,000 companies such as Uber, Deliveroo, AllSaints and GHD's are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.

Speaker on the night:

Suzanne Hart, Senior Account Manager, has worked at Zendesk 5 years helping companies improve agent productivity whilst still delivering excellent customer experiences.

Suzanne works with some of the UK's fastest growing technology companies to develop their customer support strategies and continually improve the user journey for their customers.

Prior to Zendesk, Suzanne spent 14 years working as a Customer Service Manager and so understands the challenges faced by Support teams.

This session will cover:

 Gartner Predicts 2017 Report focussed heavily on Machine Learning and Bots.

 But what are Bots? 

 And how can Machine Learning be used to make customer interaction more efficient but without damaging the relationship?

 In this session, we'll delve into what these terms mean, practical and live examples of where they are used today and get a glimpse into the future application.


 Register for your place  to join Zendesk for this insightful session with plenty of takeaways to boost your career!

 Please Note - We will be starting at 7pm on the night!

Birkbeck, University of London

Malet Street,Room: MAL B33 London WC1E 7HX